Understanding Customer Success in Saas: Javier Cortavitarte, Customer Adoption Manager at Broadcom Inc.

Javier is a customer success manager who ensures his customers achieve the best experience possible in order to get their multi-feedback on a product. He leverages the people he works with to provide a suitable solution within the needed timeframe. Customer success is focused on the relationship between the manager and customer to align client and vendor goals for mutually beneficial outcomes.

We spoke about how Javier got into the tech world, what he does now, and insights into what is customer success. We talk about the importance of a good relationship with his customers and the challenges he has getting his job done every day. Learn how he scales solutions and what has made him feel very proud during his whole journey. Hear about ideal skills for those who want to start a career in customer success.

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